Mcdonaldization And Management Application Of Healthcare...

McDonaldization as a management logic has spread further than the fast food industry from which it originated. Choose a case study and discuss. Few modern management models have escaped influences of objectification, commodification and standardisation. This paper looks into the McDonaldization and management application of healthcare program design and deliverance of Opioid Treatment Programs (OTP). The case study further analyses the universal management structure of community based health care organizations that systematically apply George Ritzer’s theory of McDonaldization. The case study chosen, relates to the management logic behind the drive for standardisation and efficiency of the logic model served up to consumers receiving OTP which are managed parallel to the practice of McDonald’s management ‘Get ’em in and get ’em out’ (Ashton, 2007). Treatment objectives of OTP clinics are aimed at reducing mortality rates, to improve each consumer’s physical and psycho-social well-being, and containment of illegal drug abuse (McArthur, 1999, p. 11). For the focus to remain on having a positive effect, and to continue to incur change in the lives of consumers, program management and monitoring paired with performance measurements and evaluation of the programs efficiency and effectiveness are exposed by the health care’s design. These major considerations (Kettner Martin, 2013, p. 9) and measures of treatment programs, from the administration and collaboration are

The Security Of A Network - 984 Words

There are many threats today that can compromise the security of a network. Network security is now more important as ever as attacks on networks that hold valuable information are being breached, even with security measures put in place. One of the biggest threats to a network is data theft. Outside hackers pose the greatest threat. These thieves target a company’s network and steal information through vulnerabilities that they have found in their networks. They usually gain access through the use of a Trojan horse, which is a program that looks legitimate but can be used by others to gain access to the network. They may also use a virus or worm, which can infiltrate a network with malicious code and replicate itself in a network. Others try to gain entry by attempting to crack the network passwords or user accounts. We hear in the news how networks that were supposed to be secure were breached and information was stolen that could have negative consequences. Yahoo discovered that their network had been attacked continuously for the past two years but only recently discovered it. Information that was stolen ranged from users birth dates to passwords that were encrypted (Lien). When a network has been successfully breached and information stolen, the company who has fallen victim to this not only sees their reputation hurt but also suffer a large drop in their stock prices. This hurts people who may have some shares in that company as many retirement plans tend to investShow MoreRelatedNetwork Security And Security774 Words   |  4 Pagesbring the network up to current security standards. Attempts to breach networks are becoming more sophisticated and difficult to defend against, as more powerful hardware is introduced and new security defenses become available leaving older measures unreliable. Aging networks that are improperly secured are more at risk than ever. It is not only important to ensure you have the proper defense at the perimeter but also internally on wired and wireless infrastructure. When considering network securityRead MoreNetwork Security And The Security934 Words   |  4 PagesHospital Network Security With a multitude of changes occurring in the technology field, it is critical that hospitals maintain the highest levels of security for their internal network as well as their public access network. Hospitals contain vital information about patients, treatment styles, employees and staff, as well as pharmaceuticals that are kept on the premises. The importance of protecting this information cannot be understated and a breach in security could cause a breakdown inRead MoreNetwork Security And The Network1818 Words   |  8 Pages Abstract Network security is a broad term used to refer to processes and procedures that are configured by a company’s network administrator to provide visibility and prevent denial of service, unauthorized access, modification and exploitation of the corporate network or respective resources. The resources refer to files or computer programs available on the corporate network infrastructure. The infrastructure comprise of corporate software and hardware resources that facilitate communicationRead MoreNetwork Security664 Words   |  3 Pagesencompasses the network solution and security considerations is a major consideration for your company. Considering that the company will be expanding from one (1) floor to three (3) floors in the very near future you, as the CIO, are responsible for the design of the infrastructure and security protocols. You have been tasked with designing a network that is stable, redundant, and scalable. In addition, speed and reliability are important conside rations. Assumptions should be drawn regarding network usageRead MoreNetwork Security1567 Words   |  7 PagesABSTRACT : This paper describes the basic threats to the network security and the basic issues of interest for designing a secure network. it describes the important aspects of network security. A secure network is one which is free of unauthorized entries and hackers INTRODUCTION Over the past few years, Internet-enabled business, or e-business, has drastically improved efficiency and revenue growth. E-business applications such as e-commerce, supply-chain management, and remoteRead MoreNetwork Security958 Words   |  4 PagesNetwork Security When it comes to networking and the security of networks, there are several different methods of protecting networks. Of these differing methods, some of them sound similar, but provide differing levels of security. In the following paragraphs, I will try to explain the differences between some of the methods used. †¢ Explain the difference between historical and statistical logging. Logging is a simple way of keeping a record of activity on a network. There are several typesRead MoreThe Security Of The Network978 Words   |  4 Pagesfrom data sources via the network. Thus, the security of the network is critical to the Big data system. The threats relevant to the network include DNS spoofing, eavesdropping attack and Denial-of-Service attacks, Man-In-the-Middle attacks, etc. In the next section, we will focus on two types of network securities and propose the solutions to these issues: One is the security of interconnect, the other is the security of external network connections. III. Security and Privacy Solutions ofRead MoreThe Security Of Network Security And Web Security701 Words   |  3 PagesThe network security professionals across the globe have provided details about the attacks so that the security software can be improved, however there are some shortcuts that can improve the security for the time being or if the web host has a difficulty in procuring modern security software, these techniques can help the web host to increase the security of both the web server and clients that are connected to the web server. The CRIME and BREACH attack both target compression that is eitherRead MoreNetwork Security : Information Security1276 Words   |  6 Pages CIS647-NETWORK SYSTEMS COMPUTER NETWORK SECURITY Prof : Philip Fitzpatrick By: Suresh Palleboina (21063613) COMPUTER NETWORK SECURITY Introduction: Computer network Security is the most essential and complex topic in IT field. It is important that all user must have an awareness about computer network security. Internet is a biggest network in the world which connects all computer devices in the world. In our daily life millions of people communication each other by using internetRead MoreNetwork Security And Security Assessment1194 Words   |  5 PagesNetwork Security Assessment Network Security is a very dynamic and technical field dealing with all aspects of scanning, hacking and securing systems against intrusion. It is more than just encrypting user data, virtual private networks or installing firewalls. Network security consists of the provision, policies adopted by a network administrator to prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources (Xie, 2013). Network

Determinism In Oedipus - 1163 Words

Destiny has made her appearances in countless stories throughout the years. Stories that follow the â€Å"chosen one† who must overcome certain challenges to accept their fate of defeating the evil villain, or following prophecies to become the king they were destined to be. We seem to love these stories and if you’re like me, hope that we are that â€Å"chosen one† in our own story. One popular story about fatalism in the philosophical world is that of Oedipus who was prophesied to kill his father and marry his mother. Upon hearing this prophecy, Oedipus’s father, Theban King Laius stabs a spike through Oedipus’s ankles and leaves his son in the woods in die. Well, Oedipus was found and adopted by King Polybus and his wife, and later in his life,†¦show more content†¦One of the ways determinism threatens free will is taking away our responsibility. A classic lesson from our father’s talks is to be responsible for our choices and act ions. With hard determinist’s view on predeterminism, there is no way for us to be responsible for our actions since we never freely made the choice to commit the action. For an example, let’s go back to the story of Oedipus. From a deterministic view, Oedipus killed his father and married his mother based on a prophecy that predetermined his actions. Therefore, his actions were not his choice and the consequence should be lifted from him and placed on the maker of the prophecy. Even his choice to run away wasn’t his choice at all, but a predetermined choice to fulfill the prophecy. The world needs personal responsibility or it will diminish into chaos, unless, that’s already predetermined. The second way determinism threatens free will is by taking away the personal agency that makes us free. Although the argument that we are free because we feel that we need to be free is unsubstantial, there is some truth to it. Our actions come from our ideas, and our ideas are random and sometimes completely out of the ordinary. It’s what makes us human. Different thoughts allow us to have different personalities that make us who we are. Determinism destroys this humanShow MoreRelatedFree will and Determinism in Oedipus the King by Sophocles Essay924 Words   |  4 PagesDeterminism is based off this notion that all events are pre-determined, without influence by human actions. If this is true, we can imply that people do not have free will and thus are not responsible for their actions. In Oedipus the King we see that the dichotomy of fate and free will is hazed by the hyperbole of events, which can make it difficult, but possible, to determine if humans even have free wil l. Through Oedipus’s flaws and decisions and Sophocles use of the imagery of a crossroad itRead MoreA Comparative Tragedy Study of Fatalism and Determinism: Oedipus Rex and Thunderstorm2489 Words   |  10 Pagesï » ¿A Comparative Tragedy Study of Fatalism and Determinism: Oedipus Rex and The Thunderstorm 1. INTRODUTION The Thunderstorm and Oedipus Rex, the representatives of Chinese and Greek play, both tell tragic stories about incest and unexpected destiny. The two masterpieces reveal much about the literature patterns and philosophical implications of the different cultures. The exploration of the two plays could help further understand the oneness of world literature and the tragedy of unlike cultureRead MoreSophocles Oedipus The King1387 Words   |  6 Pagesstated in a previous essay, Oedipus The King is a play by Sophocles which belongs to the genre of tragedy and focuses on a man named Oedipus, king of a place called Thebes, and his efforts to put an end to a plague that has devastated the city. He believes that in order to put an end to the plague, he must find the man that murdered the previous king of Thebes; a man by the name of Laius (Sophocles pg.8-10). Prophecy plays an important role in this play and as Oedipus’ investigation progresses, heRead MoreAnalysis Of Freewill In O edipus The King933 Words   |  4 PagesFreewill in Oedipus the King   Ã‚  Ã‚   Determinists believe that every event of our life is strictly determined by a preceding event. This order follows until the sequence of events dates back before our birth, thus, beyond the notion of oneself as an individual. From this theory, one could argue that there could never be an attribution of responsibility to individuals since they cannot be held responsible for events dating before their birth. At the end of Oedipus the King written by Sophocles, Oedipus attributesRead MoreA POSITION PAPER ON SOPHOCLES’ OEDIPUS REX2713 Words   |  11 PagesTHE KING WEARS A SHADES AS THE SUN SHINES BRIGHT WHICH MAKES HIS DAYS DARKER AND DARKER EVERY SINGLE DAY (with some relations to the Philippine Government and setting as a whole) A POSITION PAPER ON SOPHOCLES’ OEDIPUS REX REGULANO, Jean Paula Bermudez 2011-05787 HUM 1 X Oedipus Rex’ knowledge, which served as his gut against the others to be the King of Thebes, is only limited to the information on his people and his environment, excluding the information about himself due to his blindness andRead MoreI Shall Use Blackburn s `` Think ``1578 Words   |  7 Pagesquestion and initial answer. In Think, Blackburn has a chapter dedicated to discussing the presence of free will and both arguments for and against its presence. Objection 1: In the beginning of chapter 4 of Think, Blackburn brings up the idea of determinism, or the idea that â€Å"every event is the upshot of previous antecedent causes.† His argument goes â€Å"The past controls the present and the future. You can’t control the past. Also, you can’t control the way that the past controls the future. So, youRead MoreOedipus The King By Sophocles950 Words   |  4 PagesThe people throughout Oedipus’ life trues very hard to allow him to escape his fate of killing his father and then marrying his mother. In the epic poem Oedipus the King, Sophocles tells the story of the tragic downfall of Oedipus. Although many people see the role of free will that brought upon Oedipus’ doom, no matter what choices were made throughout his life, his ultimate fate would always return. The choices made at the beginning of Oedipus’ life set him up to fulfill his prophecy. His parentsRead More A Rebuttal to E. R. Dodds On Misunderstanding the Oedipus Rex2978 Words   |  12 PagesA Rebuttal to E. R. Dodds On Misunderstanding the Oedipus Rex In On Misunderstanding the Oedipus Rex, E. R. Dodds takes issue with three different opinions on Oedipus Rex. I consider the first two opinions, which Dodds gleaned from student papers, to be defensible from a close reading of the text. The first of these opinions is that Oedipus was a bad man, and was therefore punished by the gods; Dodds counters that Sophocles intended for us to regard him as good, noble, and selfless. ButRead MoreDeterminism And The Part It Plays With Free Will1312 Words   |  6 PagesDeterminism is an idea that states that everything can be explained because it has an adequate reason for being the way it is rather than a different way, meaning that the world has natural laws and everything happens for a reason. This is important as many philosophers have argued between the extent of determinism and the part it plays with free will, taking the claim that if our behavior is governed by natural causes, we are not morally free. Everything will happen due to reason s that have builtRead MoreQuestions On The Guilt Of Oedipus 1574 Words   |  7 Pagesbelieve that Oedipus’s fall is due to his Free will and the decisions he makes. Those who hold this belief hold that Oedipus made his own decisions, which is what led to his fall and that he was not compelled by some external source. P. H. Vellacott is a strong supporter of this theory. As such, in his famous essay, â€Å"The Guilt of Oedipus,† Vellacott argues that, factually speaking, Oedipus must have at one point thought to himself, â€Å"If the man I killed was my father, and if I overcome the Sphinx and marry

The Sun Also Rises by Ernest Hemingway - 656 Words

Ernest Hemingway is an American twentieth century novelist who served in World War I. During World War I, he served as an ambulance driver for the Italian army. He wrote the novel The Sun Also Rises in Paris in the 1920s. Hemingway argues that the Lost Generation suffered immensely after World War I because of severe problems with masculinity, alcohol, and love. Masculinity creates a strong tension amongst the male characters in The Sun Also Rises. The clearest example is the impotency of the main character Jake Barnes. Jake explains to Georgette how he was hurt during the war in order to prevent her from becoming infatuated with him (Hemingway 22). The battle wound rendered Jake impotent, so he cannot be with his love, Brett Ashley. Throughout the novel, Jake witnesses Brett’s affairs with other men; his insecurity is enhanced. Robert Cohn, Jake’s Jewish friend, is a former boxer who did not experience World War I firsthand like the rest of Jake’s friends. Hemingway explains why Robert boxes: He cared nothing for boxing, in fact he disliked it, but he learned it painfully and thoroughly to counteract the feeling of inferiority and shyness he had felt on being treated as a Jew at Princeton (11). Robert practices boxing as a way to counteract his insecurity; he thinks he will gain respect and intimidate others. Instead, Robert is always found to be the center of jokes and criticism from his peer group; he n onchalantly brushes it off but is concerned about his identity.Show MoreRelatedThe Sun Also Rises By Ernest Hemingway1649 Words   |  7 PagesThe Sun Also Rises Ernest Hemingway Introduction Ernest Hemingway’s The Sun Also Rises is a classic work of American prose, and is essential to understanding the social climate of the 1920’s, and the â€Å"Lost Generation†. Hemingway’s motley cast of star-crossed lovers, rabble-rousers, expatriates, gamblers, and burgeoning alcoholics reflect the excitement, loneliness, and disillusionment experienced by Hemingway and his contemporaries. In addition, the post-war angst of young people of the time isRead MoreThe Sun Also Rises By Ernest Hemingway Essay889 Words   |  4 Pages Books are long. While â€Å"The Sun Also Rises† by Ernest Hemingway is a relatively short book, it still contains a wealth of intricate detail. In any short analysis of such a work of literature, some detail is almost assuredly lost. Hemingway has a lot to say through this story, despite his brevity with words. While not necessarily the most important elements of the book, I shall cast our focus on what Hemingway says thr ough the characters alcoholism and personal relationships. These characters haveRead MoreThe Sun Also Rises By Ernest Hemingway1169 Words   |  5 PagesThe Sun Also Rises, written by Ernest Hemingway, is a novel about a group of young expatriates, living in Paris after World War I and going on a trip to Spain filled with drinking, bullfighting, and much more. The protagonist, Jake Barnes, an impotent American WWI veteran and bullfighting aficionado, spends much of his time watching and sometimes helping Brett, the woman he loves, go off with other men. Most of the book takes place in urban areas like Paris and Pamplona is filled with drunken fightsRead MoreThe Sun Also Rises By Ernest Hemingway Essay1676 Words   |  7 PagesErnest Hemingway’s The Sun Also Rises presents an interesting commentary on the fluidity of gender roles and the effects of stepping outside of the socially constructed binary approach to gender. Jake’s impotence and his inability to win Brett romantically results in a struggle with masculinity and inadequacy. Brett, possessing many masculine attributes, serves as a foil and embodies the masculinity the men in the novel lack. The juxtaposition of Jake’s struggle and Brett’s refusal to adhere to conventionalRead MoreThe Sun Also Rises by Ernest Hemingway1195 Words   |  5 Pagespowerful aspects of a book. For instance, when a reader reads the title The Sun Also Rises, written by Ernest Hemingway, the reader is able to understand that the title of the novel is connected directly to the message that the author is attempting to convey. The title later brings forth much more significance towards the very end of the novel when the reader pauses and contemplates Hemingway’s motives. The title The Sun Also Rises has the ability to stimulate deep thought within a reader, thus forcingRead MoreThe Sun Also Rises By Ernest Hemingway Essay2149 Words   |  9 PagesErnest Hemingway was one of America’s premiere authors during the early 1900’s. He brilliantly wrote a short story or novel in a fashion that was unconventional for the time period. While reading any work by Hemingway the reader has to keep in mind that what is written might be tied to some other part in the story. Hemingway many different writing strategies to keep the reader engaged throughout his stories. Ernest Hemingway is able to keep the readers engaged throughout this novel by incorporatingRead MoreThe Sun Also Rises By Ernest Hemingway1918 Words   |  8 PagesZach Ullom Eng-125F-SO2 Dr. Les Hunter December 3, 2015 Brett Ashley: Whore or Heroine in The Sun Also Rises After a thorough reading and in-depth analyzation of Ernest Hemingway’s riveting novel The Sun Also Rises, the character of Brett Ashley may be seen in a number of different ways. While some critics such as Mimi Reisel Gladstein view Brett as a Circe or bitch-goddess, others such as Carol H. Smith see Brett as a woman who has been emotionally broken by the world around her. I tend lean towardsRead MoreThe Sun Also Rises By Ernest Hemingway1245 Words   |  5 PagesThe writer of The Sun Also Rises, Ernest Hemingway was a short story writer, journalist, and an American novelist. He produced most of his work between the nineteen twenties and nineteen fifties. One of Hemingway’s many novels, The Sun Also Rises was originally published on October 22, 1926. In the novel, The Sun Also Rises, Hemingway uses the lead female character, Lady Brett Ashley to portray the new age of women in that time period. In the beginning of the novel when Brett is introduced, sheRead MoreThe Sun Also Rises, Ernest Hemingway1101 Words   |  4 PagesIn most cases all anyone needs in life is love. But what is love? In The sun Also Rises by Ernest Hemingway we get the sad truth about what love sometimes is in the real world and in some cases alike this novel, there are many reasons in which love is lost. One of the reasons for lost love is sex. Unfortunately the sexual drive of other characters in the novel dictates whether they love each other or not. Another factor that plays a huge role of leaving love hopeless is alcohol. In this novelRead MoreThe Sun Also Rises By Ernest Hemingway2494 Words   |  10 PagesThe theme of male insecurity is a prominent theme in Ernest Hemingway s novel, The Sun Also Rises. While many soldiers suffered from disillusionment with the Great War and how it was supposed to make men of them, Jake bore the additional burden of insecurity because of his war wound. Inse curity operates on several levels and surfaces in many ways through the characters we encounter in this novel. We learn from observing Jake and his friends that manhood and insecurity are linked sometimes unfairly

The Bad Secret of Ielts General Essay Samples Band 7

The Bad Secret of Ielts General Essay Samples Band 7 Ielts General Essay Samples Band 7 Secrets For each correct answer you receive a single mark, which then cumulates into the last raw scores which you have. The tone plays an important part along with other important aspects that result in the band score of writing task 1. Bands in these are given for each skill depending on your level and then the last score is figured. When you're graded, you will be provided a score for every one of these, and this will then be averaged. Top Ielts General Essay Samples Band 7 Secrets If you don't, you are going to be penalized. For instance, when a country does not have sufficient electricians, the entire electricity grid of that country may be at the danger of malfunction. The Basic Facts of Ielts General Essay Samples Band 7 In the debut, the author addresses the very first portion of the question but doesn't answer the second part about the poor taking responsibility for its own stan dard of living. I anticipate meeting you in the not too distant future. I am certain you will make a sensible decision in hiring her. The Basics of Ielts General Essay Samples Band 7 Rather than employing a synonym, the author employs the word money three times. But it is advisable if there's someone to look at your writing for you and so it's possible to learn from your mistakes. Practice is the sole way to obtain success. Write a letter to learn more about the program. If you mix them up, this might not be clear. That is all I can consider. You will be provided scores in the shape of bands out of 9. What Ielts General Essay Samples Band 7 Is - and What it Is Not It is essential to bear in mind what it is that you're requested to do. Regrettably, it seems that she already got the exact same watch fromher friend on such day and thus does not have any demand for the one I bought for her. Then you get started getting the sensation of how much you must write and how long it takes. I am hoping this answer will be beneficial for everyone. It isn't necessary you take all the facets. In truth, it has gotten so powerful that companies use it in order to manipulate us into thinking that we need their services and products. I've gained much expertise in planning, organizing and leading within this job. Considering all the issues in the world these days, spending money on space exploration is a comprehensive waste. Again, take a look at some of the model essays to view how each body paragraph clearly has one central topic. These IELTS sample essays are categorised in a manner that makes it simple for you to observe how certain essay question types ask you to give certain responses to be sure the question is completely answered. Using plenty of new words which you don't understand how to use properly could make your writing worse, so be cautious! Looking at IELTS essay topics with answers is an excellent method that will help you to get ready for the test. Without a very good plan, I find it quite challenging to improvise'' a coherent essay, so I'm certain you do too. Have a look at the essay plan inside this lesson and the subsequent essay which I wrote here. Writing essays become easier and you are going to be a great deal quicker too. Finding an IELTS band 7 in writing is quite challenging for many students, and many do not understand what the examiner is searching for. IELTS has a specific criterion for scoring. This article lets you know precisely what you will need to do as a way to get IELTS Band 7 in every one of the four modules of the test. You receive a band score for each one of the criteria, and the ones within this table in the descriptors column are those which are specifically needed for an IELTS band 7. Rather than repeating the word obliged, the author uses synonyms like required and have a duty to provide a selection of language. In conclusion, manage your time so that you can plan a very clear outline, your key suggestions and use an assortment of language and accurate structures to assemble a succinct argument that fully answers the question. Most of my students whom I check are failing to find the better part of the sentences error-free or the large part of the lexis correct. In many languages (English included), there are several ways to come up with a body paragraph, which leads to a circumstance where that topic sentence isn't the very first sentence. It will provide you with ideas and capacity to express yourself. Only use words you understand how to use properly. Phase Three is also known as the drawn-out discourse phase, which basically suggests that you've got the chance to speak about things in detail. To start with, we cannot avoid people that are poor.

Change management and organization leaders - Myassignmenthelp.Com

Question: Discuss about the Change management and organization leaders. Answer: Introduction: Change is the most constant factor in any organizational sector. The most important survival strategy in the present of all the business companies is the constant process of change to entertain the customers and their ever-changing demands. It has to be mentioned in this context that the economy has been in a very whimsical state ever since the global financial crisis, and the danger of recession prevails all the time. Along with that, in the past few decades, the consumerism has grown exponentially as well, in the present, there are a thousand options available for the consumers on almost every sector and retaining customer loyalty has become more difficult than ever. Hence, the business companies have increasing competitive and in order to stay ahead of the game, each business sector attempts to go through a constant process of change at all times (Anderson and Anderson 2010). It has to be mentioned in this context that the implementing any change in the organizational sector is associated with many risks and there are various challenging elements that can serve to be resisting factors in the process of successful change implementation. Now in the light of the present economical conditions, no business sector can avoid the constant change process. That is the reason why the need for efficient change management and leadership expertise is required, so that the resistance and non-compliance to the change implementation can be successfully overcome (Hayes 2014). This report will attempt to discuss the challenges that a business organization can face when accounting any change or crisis, and will discuss how these challenges can be overcome with adequate leadership and change management taking help from a case study. Organizational transformation is a key facilitator of change in the corporate sector and it has to be mentioned that the impact of this transitioning element imparts the greatest effect on the operational and structural characteristics of an organization. In the case study provided for this assignment, the rise and the organizational challenges faced by the ANZ bank has been discussed. This bank has been the pioneer in providing economic literacy and inclusion in the nation and has had a success path to behold ever since its establishment in the late 1800s. However, like any other successful business corporation, there have been many challenges that the organization has faced during the journey of its rise in the economy. On a more elaborative note, in the late 1990s the company has been facing issues like risky financial debts, poor organizational culture and structure, reduced employee morale and most of all customer dissatisfaction. All of this factors have been affecting the bran d image and market stability of the bank and there has been a crucial need for efficient leadership to improve the situation, which has been attempted by the recruitment of Mcfarlane as the new CEO. The leadership changes the newly appointed CEO engaged in were successful in bringing about many benefits to the organization including cost- cutting, job cuts, and massive streamlining and outsourcing; however the most important step taken by this leader has been the organizational transformation (Doppelt 2017). The very first huge change in the operational characteristics of the bank had been to incorporate the strategy Perform, Grow and Breakout. Three of these strategies were indicated at delivering satisfactory financial performance, securing brand image and attempting sustainable leadership and long-term success. According to the most of the theories on organisational change management, any organizational transformation can be directly associated with restructuring and redesigning the business processes of the particular organization (Dixon, Meyer and Day 2010). The above mentioned changes not only attempted to overcome the performance and brand reputation issues that the bank was facing but redefine the operational characteristics of the bank itself (Giltinane 2013). According to the theory of strategic transformation, any organization that attempts to change and modify the strategies is place for regaining the sustainability and competitive advantage in the market is going through a s teady corporate self- renewal. Mcfarlene attempted to follow this organizational transformation type, redefining the business objectives and activities in order to provide the bank a improved and renewed brand image in the consumer market. The breakout strategy is the conspicuous example, which helped Mcfarlene impart a string cultural change in the organization (Edwards 2010). In this process of cultural change Mcfarlene attempted to discover al the discrepancies in the organization, undertake performance management initiatives that helped the individual issues of the employees be identified and addressed for improved performance and productivity. Along with that, the performance review and talent acquisition programs arranged in the bank helped increase employee engagement and loyalty in the organization. The cultural change implemented by Mcfarlene extends to the three phased processes of performance management and talent acquisition. All these changes helped rebuild the core structural strengths of the organization and overcome the organizational discrepancies and issues in the bank. Reflecting on the change management and leadership attempted by Mcfarlene as a new leader, it has to be mentioned that the change management model of McKinsey comes the closest, this a 7 step process of implementing and managing change, shared value, strategy, structure, sy stems, style, staff, and skills. In the organizational transformation attempted the actions by Mcfarlene also attempted to strategise the restructuring procedure for enhanced acceptance to the changes in the business process management structure and system (Hanafizadeh and Ravasan 2011). Along with that, he attempted a completely new style of leadership and focussed on the staff and their skill enhancement and recognition, by developing their talents and rewarding their performance. Overall, as a leader, McFarlane attempted to incorporate a shared value in the entire staff of the organization so that the changes can be accepted and complied to efficiently. The leadership style that McFarlane attempted is closer to the situational kind, as he also had to understand the issues that the bank had been going to through and adapt to the leadership style and strategies that worked best for the situation (McCleskey 2014). The challenges that are faced by the managers in implementing the transformational strategies are related with the results based on the community measures, people, customer, finances and performance management undergone by the managing directors to the divisional managers, customer facing staff and front line support. The first challenge includes the identification of the measurable and tangible benefits that can be accrued over the timeline of several years. Managers often fail to analyse the benefits at the beginning of the transformations. Without the well thought out plan, there exists a risk of the program getting scrapped. Banks mainly face the two types of challenges regarding the availability of the commitment and large amount of budgets by the stakeholders that add impractical requirement into the scope, which increases risks associated with delivery. Constricting the regulatory scenarios forces the bank to move into a fast changing environment which increases the risk associated with the success of the programs undertaken. Multiple stakeholders that arrive with different types of requirement risks the overrun of costs (Infosys.com, 2018). Stakeholder management, communication and governance- large banks function in the form of a model that depicts the organizational structures. Such functioning is completely based on the core banking functions. Thus, when a program needs to be executed that plans to transform the conduct of business and realign to the existing flow of the functions, there comes the hindrances. The change in the organizational functioning prevents the realignment of the previous flow of functions. Studies have shown that managers have reported to be experiencing conflicts between the line organizations and the project. While companies due to trans formational changes have performed in a redundant way due to the harmonized way of execution of the projects. Re-engineering the business process- most of the companies try to infuse and adapt the old practices in to the new systems. This hampers the modern day functioning of the core banking sector that greatly rely on the technology. The implementation structure is complex and the lack of the documentation inhibits the proper functioning of the individual structures (Infosys.com, 2018). Organizations always face the problem of having a transformation as a whole or bring in transformation in a phased manner. The choices made are based on the ability of the manager to execute the strategy; the availability of the skilled worker and teams often impedes the proper execution of the plans; another aspect is the control on the requests related to the change of management. Another important aspect is the identification of the risks and the realization of the values. Winning formula and the methodology of implementation- transformational strategies require the proven and the robust implementation methodologies. The misconception that one solution can solve all the problem is wrong and the managers seldom make this mistake when undertaking the transformational plans. Banking organization needs to move out of the comfort zone of taking ideas from the top managers to solve a transformational change. Whereas, there is a need to change the age old practice and adapt to taking the suggestions from the experts that can deal with the problem effectively. Challenges arise when the core banking systems do not function properly with the integrated working systems. The vital design decisions are not arrived at carefully and this affects the automation of the workflow, performance of the workforce. Migration of data- The old systems often has the issues of inadequate data, lack of proper documentation and insufficient expertise. Mapping of the data, data cleansing and data extraction are one of the biggest bottlenecks in implementation of transformation. The degree of the complexity increases to a large extent when the migration of data takes place across the different types of systems. The designs are faulty and migrations seldom are not done in a proper way, which may result in to derailment of the whole execution plan. Managers must emphasize on this aspect of the issue when considering the implementation of the transformational plan (Infosys.com, 2018). The Company ANZ Bank, is undergoing certain instabilities regarding the bad debts, low employee morale, poor organization, and customer dissatisfaction which is plaguing the company since the mid of 1990. After such poor performance of ANZ Bank for several years, ANZ Bank appointed John McFarlane for the post of CEO in the late 1990s. Along with the new management team, McFarlane managed and developed a program for the organizational transformation. The transformational change is aimed towards the sustainable and competitive advantage over its competitors in the worldwide market. The company under the apt leadership quality of McFarlane showed gradual changes in the financial performances. However, in the late 1990s there was a sudden spread of distrust and ill will towards the major banks located in Australia. Following such distrusts led to the closure of the several branches and increase in fees. There was a widespread perception that the banks are not doing the right thing by the community, to their customers and their employees. McFarlane sensed the major issues related to the bank closure and directed a freeze on the closure of the banks and inhibited the retreat from the rural communities. In the year 2000, step was taken towards the transformation of the organization with an aim to inculcate and convert ANZ Bank in to a bank with human face. A study was conducted within the organization functioning of the ANZ Bank. The data from the study revealed that, there were discrepancies related to the existing employee values, personal values and bank values and the organization perceived the banking functioning. McFarlane emphasized that the bank need to develop values based on the employee input, while not on the values that were dreamt by the senior managers. According to this scenario, McFarlane displayed a situational leadership. Goleman theory of situational leadership, which emphasize on the leadership quality of authoritative leader. This theory states t hat the leader is very good at analysing the problems and the challenges. This style of leadership is accurate for an organization which is drifting away from the targets and the aims (Giltinane, 2013). Later on, The ANZ Bank appointed the McKinsey Co to conduct a thorough study of the culture in bank. McKinsey also conducted a benchmark against Australias other highest performing organizations. After analysis of the report of McKinsey, McFarlane stated that breakout is a must for the stakeholders of the bank, which includes the employees, shareholder, customers and the broader communities. Thus, according to him the removal of the bureaucracy within a banking organization will provide people with a lot of freedom, profound responsibilities and accurate feedback which will contain both the negative and positive feedbacks. Change in culture is an amorphous concept. McFarlane recognized that it is important to both track and measure the success the breakout. Hence, it was seen that management of performance is an integral part of ANZs breakout strategy and people capital. This particular case can be related with the Hersey-Blanchard situational leadership theory which is based on the variable leadership that depends on the situation and the circumstances. The leader acts through the quickest way that benefits the employees and the organization. Hersey-Blanchard situational leadership theory is based on certain behaviours like the participating style, selling style, delegating style and telling style. The participating style emphasize on the share of the ideas and it can be correlated with the fact that McKinsey was assigned to look conduct the survey. Selling style demarcates the explanation of the decisions that can be profoundly found within the statement issues by McFarlane. Delegating style can be referred to the decisions that the managers are delegated the authority to carry out the implementation of the transformational strategies. While the communication style refers to the set of vocal instructions given to all the employees, managing directors and the divisional managers to undergo the performance management (Luo and Liu 2014). Conclusion: On a concluding note, it can be mentioned that the change is an absolutely necessary in order to survive in the present economy and continue to have a sustainable and profitable existence in the market. However, it also needs to be mentioned that an organizational transformation, regardless of its magnitude risks the business process management and functional operational characteristics of the organization as well. Hence, the resistance and noncompliance is more or less inevitable, and that is the reason why the need for efficient leadership and change management is escalating at a rapid rate. There are various change management models which can guide the organizational leaders through a steady and successful process of change implementation, however, the real challenge lies in the ability to understand the exact need based on the situation and issues prevalent in the scenario. It can be clearly deduced from the case study analysed in the assignment that the change management process and its successful implementation depends solely on the abilities of the leader to assess the situation and align the need of the hour with the strategies that he or she is going o implement for overcoming the challenges. Hence, it can be mentioned that is a crisis situation demanding a full scale organizational transformation requires situational leadership most essentially for the change management to be effective. References: Anderson, D. and Anderson, L.A., 2010.Beyond change management: How to achieve breakthrough results through conscious change leadership. John Wiley Sons. Dixon, S.E., Meyer, K.E. and Day, M., 2010. Stages of organizational transformation in transition economies: A dynamic capabilities approach.Journal of Management Studies,47(3), pp.416-436. Doppelt, B., 2017.Leading change toward sustainability: A change-management guide for business, government and civil society. Routledge. Edwards, M., 2010.Organizational transformation for sustainability: An integral metatheory. Routledge. Giltinane, C.L., 2013. Leadership styles and theories. Nursing standard, 27(41), pp.35-39. Giltinane, C.L., 2013. Leadership styles and theories.Nursing standard,27(41), pp.35-39. Hanafizadeh, P. and Ravasan, A.Z., 2011. A McKinsey 7S model-based framework for ERP readiness assessment.International Journal of Enterprise Information Systems (IJEIS),7(4), pp.23-63. Hayes, J., 2014.The theory and practice of change management. Palgrave Macmillan. Infosys.com (2018). [online] Infosys.com. Available at: https://www.infosys.com/finnacle [Accessed 22 Jan. 2018]. Luo, H. and Liu, S., 2014. Effect of situational leadership and employee readiness match on organizational citizenship behavior in China. Social Behavior and Personality: an international journal, 42(10), pp.1725-1732. McCleskey, J.A., 2014. Situational, transformational, and transactional leadership and leadership development.Journal of Business Studies Quarterly,5(4), p.117. Raineri, A.B., 2011. Change management practices: Impact on perceived change results.Journal of Business Research,64(3), pp.266-272. Weiss, A.D. and Rachmiel, A.G., Bsp Software Llc and AVT TECHNOLOGY SOLUTIONS LLC., 2011.Integrated change management in a business intelligence environment. U.S. Patent 7,945,589.

Manage Quality Customer Service

Question: Discuss about theManage Quality Customer Service. Answer: Introduction: Sensitivity is a usual term among the people of 20-50 years age group. They often feel abrupt sensation while having tea, coffee, cold drink, ice cream. According to some study, 15% of total population are affected by dentin hypersensitivity (Ramlogan et al., 2016). Sensitivity is mainly caused due to diminishing gum; reduce of cementum layer from teeth. There is no specific treatment available to heal sensitivity. After sensitivity is felt, people need to consult their doctor first. Since doctors can only diagnose the real cause of their sensitivity and they can provide some good advice for oral care (Markowitz Pashley, 2015). Toothpaste plays a crucial role in healing dental sensitivity. There are many brands of toothpaste available today to help the victims of hypersensitivity. The following article concentrates on one of the most preferred sensitivity healing toothpastes Sensodyne Whitening. Since Sensodyne is a famous name in the dental world, the article is exploring the quality of the product, how it works, what impact it has upon the consumers. Product Description: Sensodyne is the mostly recommended name by the dentists to the victims of hypersensitivity. Sensodyne has promised to wash out the pain of people with sensitive teeth. Every toothpastes of Sensodyne assure four things- 1) relief from sensitivity 2) sensitivity protection for long time 3) refreshing taste 4) protection from cavity. Sensodyne Whitening is one of the most accepted products of Sensodyne brand. It is said and proved that use of Sensodyne Whitening twice daily can help someone with sensitivity. Even if someone feels sudden pain in teeth, he can apply small amount of paste on the teeth for fast relief ("Sensodyne - Best Toothpaste for Sensitive Teeth", 2017). Price: Sensodyne Whitening is available in a feasible price, so that consumers can afford it easily to fight against the sensitivity. The price depends upon the quantity of the product. 110g Sensodyne Repair and Protect is available in $7.00. Organization: Sensodyne Whitening is the product of GlaxoSmithKilne (GSK). GSK is a UK based pharmaceutical company. It started its journey in 2000. It has launched the first toothpaste of Sensodyne brand in 2011. Gradually it started offering other effective toothpastes under the brand name of Sensodyne. In 2016, Sensodyne Whitening has been introduced by GSK ("Home | GSK", 2017). Target Market: Sensodyne Whitening is a popular name among all kinds of people. It has a huge target market as well. According to some report, 15% of total population is suffering from dentin hypersensitivity. They are experiencing sensitivity issues while having cold drink, tea, coffee or ice cream. As per the report, the people between 20-50 years are the main victims of hypersensitivity and as they consume tea, cold drink in regular basis, they have some issues of yellowish teeth as well (Goh, Corbet Leung, 2016). Sensodyne Whitening is offering them a product that fights against sensitivity and whitens the teeth at the same time. Since they lead a busy life, people of this age group do not get enough time to consult with doctor for minor health issues, especially for minor dental problems. They can use Sensodyne Whitening for betterment. Product Description: Sensodyne Whitening consists of Potassium Nitrate that helps to relief pain. It has pentasodium triphosphate, hydrated silica, sorbitol, aroma, titanium dioxide, sodium methyl cool, aroma, aqua, betain, xanthan gum. It provides fresh taste, white teeth, and refreshing breath ("Sensodyne - Best Toothpaste for Sensitive Teeth", 2017). Product Function: Sensodyne Whitening repairs the gum affected by sensitivity and creates a barrier to protect teeth from sensitivity. It is a trusted name among the people suffering from hypersensitivity. It cleans out the stains from teeth and gives white and bright smile. USP: The term USP (Unique Selling Proposition) refers to a specific quality of a product that helps it to create unique brand image in market and differs it from other competitors (Henthorne, George Miller, 2016). Sensodyne is renowned for healing sensitivity issue. However, Sensodyne Whitening stands out from other Sensodyne products for its whitening capacity. One can get rid of his yellowish teeth by using Sensodyne Whitening on a regular basis. This is the USP of Sensodyne Whitening. Competitor: There are some other products also in the market that helps people to fight against sensitivity and remove stains of tea and coffee from teeth. However, Colgate Sensitive Pro relief is one of the biggest competitors of Sensodyne Whitening. It is also a well-known name among the consumers. Mr. Smith is a consumer of Sensodyne Whitening. He has started using Sensodyne Whitening from January. He is a victim of sensitivity. The sensitivity pain occurs while having tea, coffee or ice cream. Contact: Mr. Smith has contacted Sensodyne via phone. He gets the number from the packet of the toothpaste. Sensodyne provides a customer service number in their every pack, so that if any consumer faces problems after using their product they can contact them immediately. Complain: Being a victim of sensitivity, Mr. Smith experiences shooting pain every now and then. He has applied Sensodyne Whitening several times in small quantity on his gum for quick heal as mentioned in the Sensodyne pack. Yet it is not making any differences. It makes him disappointed. It leads him to call Sensodyne Customer Service to complain against the product quality. He has expressed his dissatisfaction over the phone and he is expecting a justification from Sensodyne. Customer Service: When the customer Care Service operator of Sensodyne Whitening receives the call from Mr. Smith he has listened to his complain carefully and writes it down. Then he has forwarded the call to his higher authority for some permanent solution. The manager of Sensodyne listens to complain of Mr. Smith sincerely and assures him to provide a solution. Although he has accepted that, it is mentioned in the pack that someone can rub small amount of paste to get fast relief, he clears the fact with sincerity that if someone is not getting any positive result after applying the paste on gums he must consult a dentist. Dentist can provide him better advice as may be he has some internal grievous issues in gums that cannot be healed by only using the paste. Sensodyne does not promise to solve the internal injuries. At last, Mr. Smith understands the real problem and stops blaming Sensodyne for his pain. Conclusion: As per the previous discussion, it can be concluded that Sensodyne Whitening helps its consumers to wash out sensitivity pain and yellow stains from teeth as well. It is a famous name among the people who use sensitivity relief toothpastes. It faces some competition in the market but it aims at providing clean and valuable service to its customer. This is how it becomes one of the most loyal toothpaste brands in the world ranking. Reference: Goh, V., Corbet, E. F., Leung, W. K. (2016). Impact of dentine hypersensitivity on oral health?related quality of life in individuals receiving supportive periodontal care.Journal of clinical periodontology,43(7), 595-602. Henthorne, T. L., George, B. P., Miller, M. M. (2016). Unique selling propositions and destination branding: A longitudinal perspective on the Caribbean tourism in transition.Turizam: znanstveno-stru?ni ?asopis,64(3), 261-275. Home | GSK. (2017). Gsk.com. Markowitz, K., Pashley, D. (2015, January). Dentine Hypersensitivity: Advances in Diagnosis, Management, and Treatment. InSpringer International Publishing. Ramlogan, S., Raman, V., Rees, J. S., Legall, G. (2016). A cross?sectional study of dentine sensitivity in periodontitis patients in Trinidad and Tobago.International journal of dental hygiene.` Sensodyne - Best Toothpaste for Sensitive Teeth. (2017). Sensodyne.in.